Ebay shopping is a mindset. If you expect a department store experience and quality, you almost surely will be disappointed. Think of Ebay as a thrift store; it’s full of used or factory seconds, overstock items and refurbished electronics. The new goods sold on Ebay are often low quality generic brands or designer knockoffs. I only buy used or pre-owned. I don’t think I’ve ever purchased a new item. I did purchase a refurbished cordless vacuum recently and, oh man, totally worth it.